Company Refuses to Refund a Faulty Product? You Have More Power Than You Think
"No refunds" isn't a magic phrase that overrides your rights as a consumer.
Under the Consumer Protection Act, 2019, you're entitled to a repair, replacement, or refund for a defective product or deficient service — a blanket "no refund" store policy doesn't override this if the product is genuinely faulty.
First, raise it in writing with the seller/company and keep records (photos, receipts, chat logs). If unresolved, file a complaint on the National Consumer Helpline (1915, or the UMANG app / consumerhelpline.gov.in) — this often gets faster results than legal action.
If that doesn't work, you can file a case in the Consumer Disputes Redressal Commission (District, State, or National, depending on the claim amount) — filing is designed to be doable without a lawyer for smaller claims.
Covers defective goods, deficient services, and unfair trade practices
Defines what counts as an "unfair trade practice"
Still wondering about...
Does this apply to online purchases too?
Related questions
How to Actually File an RTI — Step by Step
It costs ₹10, takes ten minutes to write, and public authorities have to answer within 30 days. Here's exactly how.
Landlord Won't Return Your Security Deposit? Here's the Actual Process
It's not a favour they're doing you — a security deposit is your money, and there's a real process to get it back.
Flight Cancelled or Delayed? Here's What the Airline Actually Owes You
Airlines don't advertise this, but DGCA rules are specific about what you're owed.
Heading to a protest? Know the full picture first.
This FAQ covers the specifics — our complete guide covers everything about police stops, arrest and detention in one place.
Open the Full GuideAdhikar is an independent citizen-awareness platform, not a Government of India website and doesn't take a position on the NEET protests themselves — this is general information about rights every student already has, not legal advice for a specific situation. For that, contact a lawyer or the free legal aid helpline (15100).