Consumer Complaint Checklist
Steps to actually get a refund, replacement, or resolution.
Consumer Complaint Checklist
Adhikar · knowyourights.in
Before You Complain
- Keep the receipt/invoice, product photos, and any chat/email records.
- "No refund" store policies don't override your rights for a genuinely defective product.
Steps, In Order
- 1. Raise it in writing with the seller/company — keep a copy.
- 2. Call the National Consumer Helpline: 1915 (or consumerhelpline.gov.in).
- 3. If unresolved, file with the Consumer Disputes Redressal Commission (District/State/National, based on claim value) — no lawyer required for smaller claims.
You're Entitled To
- Repair, replacement, or refund for defective goods or deficient service.
- This applies to online/e-commerce purchases too.
Not a substitute for legal advice. See the full guide: /rights/consumer-rights/
Adhikar is an independent citizen-awareness platform, not a Government of India website. This is a quick-reference summary, not legal advice — laws and helpline numbers can change.